Please note the individually stated time on each listing it will take to create your handmade item. Each item takes care, time, and much attention to detail, we appreciate your patience with us, and we are so excited to hear back from you with how pleased you are with your 4EverMemories design.
We are not responsible for delays caused by the shipping carrier. However, please know we are on your side and will gladly advocate on your behalf should the unlikely issue arrive. We are committed to making sure your handmade gift arrives in pristine condition, and in a timely manner. Should an issue arise, please contact us immediately.
We do not accept returns as your item is handmade, and created as soon as you order it. It cannot be duplicated exactly as the first time it is made. However, your satisfaction is extremely important to us! You, as the customer, are truly the heartbeat of our business, and we want you to be satisfied with your purchase. If you should have problems, delays, damage, or concerns with your order, please contact us and we are happy to help assist you in any way we can.